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BPO Industry and Different Kinds of Services
BPO stands Business Process Outsourcing. By its name its self we see that it is outsourcing the business process by organizations of small business, medium businesses or large scale businesses to cut down their costs to company and enable best work force management.
Basically there are different kinds of BPO processes:
Call Center Services
* Inbound Call Center Services - Customer Support Services - Interactive Voice Response Services - Catalogue orders - Web Management - Help Desk/Tech Support - Order taking - Order Processing - Virtual Assistant - Scheduling Appointments - Customer responses - Office management - Alarm Monitoring - Dealer Locating Services - Emergency Dispatch Center - Employee Screening - Event Registration - Web On Call - Voice Mail
* Outbound Call Center Services - Telemarketing Services - Web Based Business Development - Product promotion - Lead Generation - Campaign Management - Market Intelligence Services - Market Surveys - Upsell & Cross Sell - Voice Broad Cast - Debt Collection
- Data Entry Services -> Online Data Entry -> Offline Data entry -> Directory Data Entry -> Mailing List Data Entry -> Company Reports Data Entry -> Invoice Forms Data Entry -> Copy Paste Data Entry -> Insurance Claim Data Entry -> Survey Forms Data Entry -> Data Base Data Entry -> Property Reports Data Entry -> Coupon Deals Data Entry -> Cooking Recipes Data Entry -> Payment Receipt Data Entry -> Data Capture Services -> Data Extraction Services
Other Kinds Of Data Entry - Text Data Entry - Numeric Data Entry - Double Key Data Entry - Image Data Entry - Captcha Data Entry
- Data Processing Services -> Forms Processing
-> Order Processing -> Check Processing
-> Transaction Processing -> Credit Card Processing
-> Data Mining -> Data Cleansing Services
-> Scanning/OCR/Indexing
- Data Conversion Services -> Document Conversion Services -> File Conversion Services -> XML Conversion Services -> HTML Conversion Services -> SGML Conversion Services
-> PDF Conversion Services -> Book Conversion Services
-> Word Conversion Services -> Data Digitization Services -> Copy Editing -> Web Publishing
- Online Store Services -> Catalogue Conversion Services -> Catalogue Processing Services -> Catalogue Maintenance Services -> E-commerce Website Development -> Product Catalogue Building -> Product Upload Services -> Live Chat Support
